Privacy Policy

We respect your privacy and process your data in line with the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

Who is responsible

Jose Mauricio Ferral Suarez, Calle Leganés 11, Madrid, Spain. Contact: support.ism12@gmail.com.

What data we collect

• Orders: name, email, phone, residence, building, floor, apartment, delivery slot and notes.
• Reviews and suggestions: first name, residence (optional) and your message.
• Payments: handled directly by our payment provider. We never see or store your card details.

Why we use it

• To prepare and deliver your order and contact you about it (performance of a contract).
• To publish reviews you send us, only after our approval (your consent).
• To evaluate new product ideas from suggestions (legitimate interest).
• To meet tax and accounting obligations (legal obligation).

How long we keep it

Order data is kept for as long as required by tax law (up to 6 years). Reviews and suggestions are kept until you ask us to delete them or we remove them.

Who we share it with

Only with service providers needed to run the site (secure hosting and payment processing), under data-processing agreements. We never sell your data.

Your rights

You can request access, correction, deletion, restriction, portability or object to processing by emailing support.ism12@gmail.com. You may also complain to the Spanish Data Protection Agency (www.aepd.es).

Security

Data is transmitted over encrypted connections and stored with access restricted to authorised staff only.